Choosing an important piece of jewelry should feel personal and reassuring. Here are answers to common questions about our collection, visiting our showroom, and purchasing from Estate Diamond Jewelry.

1. How do you verify the authenticity and age of your jewelry?

Our specialists examine each piece’s construction, metalwork, settings, design details, signatures, and evidence of previous alterations to assess its age and authenticity. We distinguish original period jewelry from antique diamonds placed in later or newly handcrafted settings, explaining those differences in our descriptions. Learn more about our evaluation process and team.

2. Are your diamonds and gemstones natural?

Unless specifically stated otherwise, the diamonds on our website are natural and untreated. Colored gemstones may have received treatments, so please review the individual description and any available laboratory report, or ask us about the stone you are considering. Our Terms and Conditions explain these distinctions.

3. Will my purchase include a GIA report or jewelry appraisal?

Documentation varies by piece, so please check the product description and Certification details for any accompanying laboratory report. A GIA report describes a diamond’s characteristics, while an insurance appraisal provides a valuation of the jewelry. Contact us before purchasing to confirm the documents included with your piece and discuss any additional documentation needed for insurance.

4. What is your return policy, and can I return a ring after resizing?

Regular in-stock jewelry is generally eligible for a refund when you request a return within 14 calendar days of delivery or showroom pickup, and EDJ’s standard resizing does not affect that eligibility. The piece must be returned in its original condition with all accompanying documents, packaging, and accessories, and shipped within seven calendar days after return authorization. Custom work, engraving, Custom Advanced Resizing, final-sale items, and special programs may have different terms, so please review our Return Policy before purchasing.

5. Can the ring I choose be resized, and is there a charge?

Many of our rings can be resized, although the available adjustment depends on the design and construction. Our Terms and Conditions provide complimentary resizing to finger sizes 4 through 10 when the adjustment is no more than two sizes larger or smaller than the ring’s existing size. Please confirm your desired size with us before purchasing so we can explain any additional cost or special work required.

6. Are antique engagement rings suitable for everyday wear?

An antique ring can be suitable for regular wear, but this depends on its construction, gemstones, and condition. Our team can help you choose a ring that suits your lifestyle and explain any special care it needs. Remove your ring before strenuous activities or exposure to harsh chemicals, and follow our guidance on caring for antique rings.

7. Where is your showroom, and do I need an appointment?

Estate Diamond Jewelry Showroom Appointment with Afshin

Our showroom is located at 608 Fifth Avenue, Suite 503, New York, NY 10020, near Rockefeller Center. Visits are by appointment, allowing us to prepare the pieces you would like to see and give you personal attention. You can request an appointment online or call us at (212) 265-3868.

8. Can I request additional photos, videos, or a video appointment?

Yes, contact us with the name or link of the piece you are considering and let us know which details you would like to see more closely. You can also schedule a personal video appointment to view jewelry with a member of our team and ask questions before purchasing.

9. How does your Home Viewing Program work?

Our Home Viewing Program allows approved customers to purchase eligible jewelry and examine it at home after the full payment, applicable taxes, and any disclosed charges have cleared. You may carefully try on the piece indoors and request a return within 14 calendar days after delivery if it is not right for you. Approved domestic orders include complimentary insured delivery and return shipping when you follow our return authorization, packing, and shipping instructions.

10. How soon will my jewelry arrive, and is shipping fully insured?

We provide complimentary insured shipping to approved U.S. addresses and ordinarily use overnight delivery once your jewelry is ready to ship. Payment verification, resizing, or other requested work may add preparation time, so our team will confirm the delivery arrangements with you. An adult signature is required, and our shipping insurance covers transit until delivery or approved pickup, as explained in our Shipping Policy.

11. What payment methods do you accept, and do you offer layaway?

We accept major credit cards, PayPal, bank transfers, and other payment options listed in our Terms and Conditions. Our interest-free Layaway Program begins with at least 10% of the total transaction price, with the remaining balance payable through as many as ten monthly payments and delivery arranged after full payment clears. Layaway has separate cancellation and return terms, including a 20% return fee on eligible completed layaway purchases.

12. Can I reserve a piece while I make my decision?

Customer Looking at Rings in Tray

Contact us to confirm availability and discuss reserving the piece you are considering. Through our Layaway Program, eligible jewelry is reserved for you once we approve the plan and your initial payment clears.

13. What warranty and aftercare services do you provide?

Jewelry purchased directly from EDJ includes a One-Year Limited Warranty covering qualifying defects in EDJ’s workmanship and undisclosed structural defects that existed at purchase. Ordinary wear, routine maintenance, and accidental damage are excluded, although we can assess the piece and provide an estimate for repairs outside warranty coverage. Please contact us before arranging work elsewhere, because unauthorized work by another jeweler can affect your warranty.

14. Can you help me choose a ring within my budget?

Yes, tell us your budget, preferred styles, and any details that matter most to you. Our specialists can help you compare available rings, understand their differences, and choose a piece with confidence and without pressure. Contact our team to begin your search.

15. Do you ship internationally?

Yes, we ship to approved international destinations, with availability and shipping costs confirmed for each order. Customers are generally responsible for import duties, taxes, customs-related charges, and insured international return shipping. Please contact us before ordering and review our international shipping terms.

16. Does Estate Diamond Jewelry offer any promotional codes?

Yes, enter 5OFF at checkout to receive a 5% discount on your purchase. This offer cannot be combined with other promotions.

Still have a question?

We would be happy to help you learn more about a piece or discuss your purchase. Call (212) 265-3868, email info@estatediamondjewelry.com, or contact us online.