At Estate Diamond Jewelry, we are committed to providing not only the foremost collection of rare and exquisite antique jewelry, but also the resources needed to help answer your questions and ensure your satisfaction as you peruse our selection. Here you’ll find a list of some of our most frequently asked questions, which we hope will prove of use as you explore our site.
Where is Estate Diamond Jewelry located?
We our located at 608 Fifth Avenue, Suite 503, New York, NY 10020. To arrange a viewing appointment, please contact our staff via phone or email, or click here to send us a message through our site.
Our showroom is located on 5th Ave between 48th Street and 49th Street.
How can I get in touch with Estate Diamond Jewelry?
We are delighted to connect with our customers and to help answer questions personally, and are available via phone at (212) 265-3868 or toll free at (866) 853-9357. Our staff can also be reached via email at firstname.lastname@example.org.
I just left a message; when can I expect a response?
Estate Diamond Jewelry’s dedicated team will respond to all messages within one business hour of receipt.
What is your shipping policy?
Shipping on all orders is always completely free. This includes orders within our Home Viewing Program, and all orders ship overnight if the item is readily available and does require custom work or resizing. Additionally, Estate Diamond Jewelry offers insured postage with every delivery.
Do you offer financing?
Yes. Estate Diamond Jewelry has partnered with Paypal to offer easy financing with no hidden fees or gimmicks. You can get instant approval and split your purchase into 3, 6, or 12 monthly payments with rates from 10-30% APR. Visit our Financing Program page to learn more,
What is the Home Viewing Program?
The Home Viewing Program enables our customers to personally view the ring they are considering prior to committing to purchase, all within the comfort of their own home. After selecting an engagement ring or wedding band, you may contact us to place a full security deposit on the item, upon which we will send the item to your home via fully insured overnight post. Upon receipt of the ring, you will have 14 days to review and enjoy it in person before making a decision. If you choose to purchase the ring, confirmation may be made at this time, or the ring may simply be returned for a full refund. To participate in the Home Viewing Program, call us at (212) 265-3868 or click here to express your interest in a specific item.
Does Estate Diamond Jewelry have an app?
Yes, Estate Diamond Jewelry is pleased to have recently released the EDJ iPhone App, available for use on both iPhone and iPad devices. (To preview and download the app, click here.) The app has been named to the “Top 500” list of most downloaded lifestyle category apps in 11 countries worldwide, and enables users to easily access our extensive inventory at their fingertips. Select features include browsing jewelry, virtually trying on engagement rings, and sharing with friends and to social media.
How can I connect with Estate Diamond Jewelry on social media?
To stay in touch with our valued customers and those interested in fine antique and vintage jewelry, Estate Diamond Jewelry is active over a range of social media platforms.
Is your jewelry conflict free?
We are pleased to provide environmentally sustainable and ethically sourced diamonds to our customers. All of our diamonds are environmentally responsible and conflict free. Our antique old mine and old European cut diamonds are vintage as well.
I’d like to hear from other satisfied customers; how can I do that?
Estate Diamond Jewelry has distinguished itself with a reputation of over three decades of excellence. We understand the importance of outstanding customer service, and proudly feature testimonials of clients who have relied on our expertise to find the perfect ring. To discover past clients’ unique stories and review perspectives on some of our most frequently asked questions, click here.
Do you have pieces not pictured online?
We are always acquiring rare and interesting pieces, many of which may be found online. For those that are not, contact us at email@example.com for inquiries about pieces not pictured, and your request will be addressed promptly by our staff.
I would love to see the rings in person; how can that be arranged?
The Estate Diamond Jewelry showroom is available for appointments between 10:00 AM and 5:00 PM Eastern Standard Time. Here our entire collection of rare and beautiful diamond engagement rings from the Edwardian, Art Deco, and Retro eras can be viewed and sized in person. You can easily request an appointment by clicking here.
The ring I wanted was sold; what now?
As many of our hand-picked pieces are one-of-a-kind, it is sometimes the case that a ring is sold quickly. If you are interested in a ring, do not hesitate to contact our experienced team. We can guide you through our inventory and help you discover the perfect ring from among our current selection.
What distinguishes your vintage pieces and antique jewelry?
Each of our antique pieces is hand selected, chosen by expert jewelers with over 30 years experience from the finest Art Deco, Edwardian, and antique pieces. Unlike modern stone cuts, which are made by following modern rigid diamond-cutting guidelines, the stones in our antique pieces are hand cut by master gemologists to achieve maximum warmth and brilliance. Each of our pieces showcases signature characteristics of the style of their era, for added originality and authenticity.
What are your accommodations for antique jewelry repair?
We accommodate the immediate repair of any item purchased from Estate Diamond Jewelry, an encourage our clients to contact us regarding the repair of any and all of our vintage or modern pieces.
Do you buy jewelry?
The jewelers and gemologists at Estate Diamond Jewelry are always interested in unique and rare finds, and will gladly accommodate the sale of single items or entire estates. Our knowledgeable and professional staff will insure your pieces are assigned the highest value possible. Learn more about our process here or call us toll free at (866) 853-9357.
Are there additional charges for sizing and delivery?
Estate Diamond Jewelry will size any item purchased from our showroom for free up to a size 7.5, and offers absolutely free and insured overnight shipping for all deliveries.
What are my payment options?
At Estate Diamond Jewelry, we hope to make the purchase process as easy as possible for our customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer a convenient layaway plan to be enacted over a three month period with a 25% initial deposit.
I don’t see my question in your Frequently Asked Questions; what should I do?
Contact Estate Diamond Jewelery by phone at (212) 265-3868 to speak with one of our expert jewelers, and let our over three decades of experience guide you in your effort to find the perfect ring. All inquiries can also be directed to firstname.lastname@example.org. We sincerely look forward to assisting you.