Frequently Asked Questions
At Estate Diamond Jewelry, we commit to provide not just the foremost collection of rare and exquisite antique jewelry, but also the resources needed to help answer your questions as you peruse our selection.
Here you’ll find a list of some of our most frequently asked questions. We hope that these questions will help you as you explore our site.
Where is the Estate Diamond Jewelry Showroom located?
We are located at 608 Fifth Avenue, Suite 503, New York, NY 10020.
Our showroom is located on 5th Ave between 48th Street and 49th Street. It is located two blocks from the NYC Diamond District.
Please note that we also offer video call appointments. You can book an appointment and view our rings over Facetime, Skype or Whatsapp Video Call.
How can I get in touch with Estate Diamond Jewelry?
We are delighted to connect with our customers and to help answer questions personally and are available via phone at (212) 265-3868. Our staff can also be reached via email at email@example.com.
I just left a message; when can I expect a response?
Estate Diamond Jewelry’s dedicated team will respond to all messages within one business hour of receipt.
What is your shipping policy?
National shipping on all orders is always completely free. This includes orders within our Home Viewing Program, and all orders ship overnight if the item is readily available and does require custom work or resizing. Additionally, Estate Diamond Jewelry offers insured postage with every delivery.
To learn more about our shipping policies, click here.
Do you offer a financing program?
Yes. Estate Diamond Jewelry has partnered with Split It to offer easy financing with no hidden fees or gimmicks.
You can get instant approval and split your purchase into monthly payments. Visit our Financing Program page to learn more,
What is the Home Viewing Program?
The Home Viewing Program enables our customers to view the ring from the comfort of their homes.
After selecting an engagement ring or wedding band, the customer will place a security deposit on the item. We will send the ring to your home via a fully insured overnight post.
Upon receipt of the ring, you will have 14 days to review and enjoy it in person before making a decision. If you decide not to purchase the ring, you can simply send it back and receive a full refund.
Does Estate Diamond Jewelry have an app?
Yes, Estate Diamond Jewelry has a fantastic EDJ iPhone App. This app is available for use on both iPhone and iPad devices.
To preview and download the app, click here.
In 2015, the app hit the “Top 500” of most downloaded lifestyle apps in 11 countries worldwide.
This app enables users to easily access our extensive inventory at their fingertips. Features include browsing jewelry, virtually trying on engagement rings, and sharing with friends and to social media.
How can I connect with Estate Diamond Jewelry on social media?
We are active on a range of social media platforms. We strive to stay in touch with our valued customers and those interested in fine antique and vintage jewelry.
- Click here to connect with us on Facebook. We have over 110,000 fans.
- Click here to peruse some of our favorite images by category on Pinterest.
- Follow our Twitter to learn our latest news and updates.
- Click here to experience the best photos of vintage engagement rings on the web on our Instagram page. We have over 28,000 fans.
Is your jewelry conflict-free?
We are pleased to provide environmentally sustainable and ethically sourced diamonds to our customers. All of our diamonds are environmentally responsible and conflict-free. Our antique old mine and old European cut diamonds are vintage as well.
I’d like to hear from other satisfied customers; how can I do that?
Estate Diamond Jewelry has distinguished itself with a reputation of over three decades of excellence. We understand the importance of outstanding customer service.
We proudly feature testimonials from clients who have relied on our expertise to find the perfect ring. To discover past clients’ unique stories and review perspectives on some of our most frequently asked questions, click here.
Do you have pieces not pictured online?
We are always acquiring rare and interesting pieces, many of which may be found online. For those that are not, contact us at firstname.lastname@example.org for inquiries about pieces not pictured, and your request will be addressed promptly by our staff.
How can I see the rings in person?
The Estate Diamond Jewelry showroom is available for appointments between 10:00 AM and 5:00 PM Eastern Standard Time. At our showroom, the entire collection of antique engagement rings is viewable and wearable in person.
You can easily request an appointment by clicking here.
My dream ring isn’t available. What now?
As many of our hand-picked pieces are one-of-a-kind, it is sometimes the case that a ring is sold quickly. If you are interested in a ring, do not hesitate to contact our experienced team. We can guide you through our inventory and help you discover the perfect ring from among our current selection.
What distinguishes your vintage pieces and antique jewelry?
Each of our antique pieces is curated by expert jewelers with over 30 years of experience. We have an incredible selection of the finest rings from the Art Deco, Edwardian, and Retro Eras.
Unlike modern stone cuts, the stones in our antique pieces are hand-cut by master gemologists. Antique diamonds have warmth and brilliance that isn’t visible in modern diamonds. Each of our pieces showcases signature characteristics of the style of their era, for added originality and authenticity.
What are your accommodations for antique jewelry repair?
We accommodate the immediate repair of any item purchased from Estate Diamond Jewelry. We encourage our clients to contact us regarding the repair of any and all of our vintage or modern pieces.
Do you buy jewelry?
Our jewelers and gemologists love unique and rare jewelry. We will gladly accommodate the sale of single items or entire estates. Our knowledgeable and professional staff will examine your item and see to it that they are given the highest value possible.
Are there additional charges for sizing and delivery?
Estate Diamond Jewelry will size any item purchased from our showroom for free up to a size 7.5. The shipping is also free and insured overnight for all deliveries.
What are my payment options?
At Estate Diamond Jewelry, we hope to make the purchase process as easy as possible for our customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer a convenient layaway plan that requires a 10% initial deposit.
I don’t see my question in your Frequently Asked Questions; what should I do?
All inquiries can also be directed to email@example.com. We sincerely look forward to assisting you.