We take great pride in our collection, and for that reason, we have a fantastic return policy. If you don’t fall in love with your ring, we want you to find another ring instead.
We understand that buying your engagement ring is a massive decision and we want to ensure that it is as stress-free as possible.
Our return policy is extended to all customers (unless clearly stated otherwise on the invoice or if it’s a custom order) and will enable them to return their jewelry within 14-days, no questions asked.
If for any reason, a customer chooses to return the jewelry, we will fully refund their payment.
The 14-days will only begin when the customer receives the package.
In addition to our 100-day warranty, we also offer a lifetime upgrade warranty. Any purchase made on our website is upgradable for the full value of the original purchase.
If you purchased a ring for $14,000 in 2001, you can return that ring and add another $5,000 for example, and purchase a $19,000 ring.
This program only allows for exchanges that exceed their original purchase by $4,000 and cannot work in conjunction with any promotions.
Our return policy is really simple.
All returns should be mailed to:
Estate Diamond Jewelry
608 5th Ave, Suite 503
New York, NY 10020
Upon receiving the jewelry, we will require three business days to process and inspect the item to ensure that it has not been tampered with. The refund will issue through the same method of payment used in the purchase. We may also write a check if the situation requires.
International purchases will be refunded in USD based on the exchange rate at the time of purchase.
Return shipping must be made within seven days from initial notification.
All refund petitions must also be in writing (mail, email, or fax). Any returns showing signs of alteration or damage will not be accepted for return.
Will I still be eligible to return the ring if you resized it?
Yes! Sizing, when done by our jewelers, does not jeopardize the integrity of the ring, and will not affect the return policy.
Will you pay for international duties, taxes, or brokerage fees?
No. We only return the full value of the ring.
How long will it take to receive my money back?
Each situation will be different, but in general, you should expect to receive your money between 2-5 business days.
Are there any items that cannot qualify for the 14-day return?
All the items on our website are covered by the 14-day return unless custom-ordered, custom-altered, or unless stipulated on the invoice.