Estate Diamond Jewelry Return Policy
We take great pride in our collection, and for that reason, we have a fantastic return policy. If you don’t fall in love with your ring, we want you to find another ring instead.
We understand that buying your engagement ring is a massive decision and we want to ensure that it is as stress-free as possible.
Terms of the Return Policy
The terms of the return policy are very simple. You will have 14-days to examine the ring upon receiving it in the mail or from our showroom. If, for any reason, you choose to return the ring, we will refund you all your money.
We always love feedback, but we will not require an explanation. If you want to return the ring within this time-frame, we will accept it, no questions asked.
The 14-days only begins when you receive the ring.
Our 100-Day Satisfaction Guarantee
Every ring on our website is also covered by our 100-day satisfaction guarantee.
If you decide, for any reason, that you would like a different ring instead, we will issue you a full store credit for the amount that you paid.
Our store credit never expires.
Lifetime Upgrade Program
In addition to our 100-day warranty, we also offer a lifetime upgrade warranty. Any purchase made on our website is upgradable for the full value of the original purchase.
If you purchased a ring for $14,000 in 2001, you can return that ring and add another $5,000 for example, and purchase a $19,000 ring.
This program only allows for exchanges that exceed their original purchase by $4,000 and cannot work in conjunction with any promotions.
How to Return your Ring
Our return policy is really simple.
- Contact us and notify us that you wish to return the ring
- We will send you a shipping label (we will pay for it as well)
- Ship the ring to our showroom
- Receive your full payment (or store credit)
All returns should be mailed to:
Estate Diamond Jewelry
608 5th Ave, Suite 503
New York, NY 10020
Upon receiving the ring, we may require an additional three business days to process and inspect the item. The refund will issue through the same method of payment used in the purchase. We may also write a check if the situationĀ requires.
International purchases will be refunded in USD based on the exchange rate at theĀ time of purchase.
Return shipping must be made within seven days from initial notification.
All refund petitions must also be in writing (mail, email or fax). Any returns showing signs of alteration or damage will not be accepted for return.
Common Questions
Will I still be eligible to return the ring if you resized it?
Yes! Sizing, when done by our jewelers, does not jeopardizeĀ the integrity of the ring, and will not affect the return policy.
Will you pay for international duties, taxes or brokerage fees?
No. We only return the full value of the ring.
How long will it take to receive my money back?
Each situation will be different, but in general, you should expect to receive your money between 2-5 business days.
Are there any items that cannot qualify for the 14-day return?
All the items on our website are covered by the 14-day return unless custom-ordered, custom-altered, or unless stipulated on the invoice.