Last updated: August 10, 2026

Estate Diamond Jewelry’s Home Viewing Program allows approved customers to purchase eligible jewelry and examine it in the comfort of their home.

A Home Viewing order is a completed purchase. EDJ must receive and clear the full purchase price, applicable taxes, and any disclosed charges before shipping the jewelry.

How the Program Works

Home Viewing Program Viewing Ring
  1. Select the jewelry you would like to view and contact EDJ.
  2. EDJ will confirm whether the item and transaction qualify for the program.
  3. Complete payment and any required identity, payment, or address verification.
  4. EDJ will prepare the jewelry and ship it by insured delivery to the approved address.
  5. Examine and carefully try on the jewelry indoors.
  6. Keep the jewelry or request a return within 14 calendar days after delivery.

Participation requires EDJ’s approval. Approval may depend on the jewelry, value, destination, payment method, identity verification, delivery arrangements, prior transaction history, and other security considerations.

Full Payment Required

The full purchase price, applicable taxes, and any disclosed shipping or service charges must be paid and cleared before EDJ releases the jewelry.

Payment may be made by an approved credit card, bank transfer, or another payment method accepted by EDJ. Additional verification may be required when the payer, customer, recipient, billing address, and delivery address do not match.

The Home Viewing Program is not a deposit program, rental, loan, consignment, or unpaid trial.

Eligible Jewelry

The program is generally available for approved regular in-stock jewelry.

The following may be excluded unless EDJ agrees otherwise in writing:

  • Final-sale items
  • Custom-made or specially sourced jewelry
  • Engraved jewelry
  • Jewelry requiring irreversible alterations
  • Jewelry requiring Custom Advanced Resizing
  • Items subject to transaction-specific restrictions
  • Jewelry that cannot be safely or securely shipped to the requested destination

Sale or discounted jewelry remains returnable when accepted into the Home Viewing Program unless it was clearly identified as final sale before purchase.

Ring Sizing

EDJ’s standard ring sizing does not affect Home Viewing return eligibility.

If the requested work qualifies as Custom Advanced Resizing or requires another irreversible alteration, EDJ will identify it before beginning the work. Jewelry receiving Custom Advanced Resizing or irreversible work is generally final sale unless EDJ agrees otherwise in writing.

Shipping Within the United States

The Home Viewing Program is ordinarily available for approved delivery addresses within the 50 United States.

Approved domestic orders include complimentary insured shipping to the customer and complimentary insured return shipping when the customer follows EDJ’s authorization, packing, and carrier instructions.

EDJ will determine the appropriate carrier, service level, insurance, packaging, and delivery method. Overnight service refers to the carrier service selected after the jewelry is ready and released. It does not mean every order will ship on the day it is purchased.

Optional expedited arrangements, special delivery services, or other customer-requested services may require an additional nonrefundable charge.

Approved Address and Adult Signature

Jewelry may be shipped only to an address approved by EDJ and, when applicable, its payment processor, carrier, or insurance provider.

An adult signature is required unless EDJ approves a different secure arrangement in writing. Customers must provide accurate delivery information and ensure that an authorized adult is available to receive the package.

EDJ does not ordinarily ship Home Viewing orders to post office boxes, freight forwarders, package-forwarding services, hotels, temporary addresses, or other third-party receiving services without prior written approval.

Customers must not redirect the package, change the delivery address through the carrier, waive the signature requirement, or authorize unattended delivery without EDJ’s written approval.

Confirming Delivery Readiness

EDJ may contact the customer before shipping to confirm the approved address, expected delivery date, and availability of an authorized adult.

Because the jewelry is valuable, EDJ may securely hold a paid order until the customer confirms that they are ready to receive it.

Customers should not assume that an order has shipped until EDJ provides tracking information.

Delivery and Initial Inspection

Responsibility for the jewelry transfers to the customer when the carrier records delivery at the approved address or when an authorized recipient collects it from an approved carrier location.

Inspect the package and jewelry immediately. Contact EDJ within 48 hours if:

  • The package appears damaged, opened, resealed, or tampered with
  • The jewelry or another package component is missing
  • The jewelry arrived damaged
  • The package contains the wrong item
  • The carrier’s delivery record appears incorrect

Keep the shipping box, labels, packing materials, jewelry box, documents, and all other contents. Take clear photographs and do not clean, alter, repair, or discard anything until EDJ provides instructions.

The 48-hour reporting period for delivery problems does not shorten the separate 14-day return period.

Permitted Home Viewing

The jewelry may be carefully examined and tried on indoors.

During the Home Viewing period, the jewelry must not be:

  • Worn outside the home or to an event
  • Worn during exercise, work, sleep, bathing, cleaning, or travel
  • Left unattended in an insecure location
  • Given to another person
  • Resized, repaired, polished, cleaned, tested, engraved, reset, or altered outside EDJ
  • Exposed to chemicals, cosmetics, cleaning products, or conditions that could cause damage

The customer is responsible for protecting the jewelry from loss, theft, damage, alteration, and unauthorized possession after delivery.

Requesting a Return

To return the jewelry, contact EDJ within 14 calendar days after the carrier records delivery.

After EDJ approves the request and provides a return label and instructions, the customer has seven calendar days to hand the package to the specified staffed carrier location.

Do not ship jewelry to EDJ without authorization. Do not use a drop box, unattended location, unapproved label, or unrecorded pickup.

The customer must obtain and retain a carrier receipt showing that the package was accepted and scanned.

When the customer follows EDJ’s instructions and uses EDJ’s insured label, EDJ assumes the insured return-transit risk after the package is accepted and scanned at the specified staffed carrier location.

Return Condition

Returned jewelry must be in the same condition in which it was delivered, allowing only for careful indoor examination and try-on.

The return must include all laboratory reports, certificates, boxes, packaging, accessories, and promotional gifts originally supplied with the jewelry.

Any resizing, repair, polishing, refinishing, cleaning, engraving, testing, resetting, soldering, stone tightening, component replacement, alteration, or other work performed by anyone other than EDJ or a jeweler expressly authorized by EDJ in writing makes the item ineligible for return.

New damage, excessive wear, misuse, stone loss, missing components, unauthorized alteration, or another material change may result in a reasonable deduction or rejection of the return.

If a replaceable certificate, document, accessory, or promotional gift is missing, EDJ may deduct its actual replacement cost. EDJ may reject the return when a missing or damaged component materially reduces the jewelry’s value.

Inspection and Refunds

EDJ will inspect the jewelry after it is returned.

If the return is approved, EDJ will ordinarily issue the refund within three to five business days after completing the inspection. Additional processing time may be required by the customer’s bank, credit-card company, or payment provider.

Refunds are generally issued to the original payment method. The refund will include the eligible purchase price and applicable sales tax, less any previously disclosed nonrefundable charges or permitted deductions.

EDJ does not charge a separate Home Viewing fee or ordinary restocking fee for an eligible standard return. Any transaction-specific cancellation, return, or restocking fee applies only when disclosed before purchase.

If EDJ proposes a deduction or rejects the return, EDJ will contact the customer before completing the return.

International Home Viewing

Home Viewing outside the 50 United States is available only when individually approved by EDJ.

International customers are generally responsible for shipping, insurance, customs duties, import taxes, value-added taxes, brokerage fees, bank charges, return shipping, and other transaction-related expenses unless EDJ agrees otherwise in writing.

Original international shipping charges, expedited shipping, special delivery charges, currency-conversion costs, and taxes or duties paid to third parties are not refundable.

International returns require advance authorization and must follow EDJ’s packing, insurance, carrier, and customs instructions.

Refused or Unclaimed Deliveries

Refusing delivery, failing to sign for the package, or failing to collect the package does not create an authorized return or automatically cancel the purchase.

The customer may be responsible for actual shipping, insurance, customs, carrier, storage, and return-to-sender expenses resulting from a refused, missed, redirected, or unclaimed delivery.

A return request must follow the procedures and deadlines stated in this policy.

Relationship to Other EDJ Policies

Home Viewing purchases are also subject to EDJ’s Return Policy, Shipping Policy, One-Year Limited Warranty, Terms and Conditions, and transaction-specific written terms.

A signed invoice or transaction-specific agreement controls when it provides more specific terms.

Customers may request a written copy of this policy by contacting EDJ.

Contact Estate Diamond Jewelry

To ask about eligibility or begin a Home Viewing purchase, contact:

Estate Diamond Jewelry
608 Fifth Avenue, Suite 503
New York, NY 10020

Email: info@estatediamondjewelry.com
Telephone: (212) 265-3868
Toll-free: (866) 853-9357