Shipping Policy
Last updated: August 10, 2026
Estate Diamond Jewelry provides secure, insured shipping for jewelry purchased directly from EDJ. This policy explains our shipping costs, processing procedures, delivery requirements, international shipping, and what to do if a delivery problem occurs.
Transaction-specific written terms may apply to certain orders.
Complimentary U.S. Shipping
Jewelry purchased directly from EDJ includes complimentary insured shipping to an approved address within the United States unless otherwise stated before purchase.
EDJ ordinarily uses overnight carrier service for domestic jewelry shipments. “Overnight shipping” describes the carrier service selected after an order is ready and released. It does not mean that every order will ship on the day it is placed.
Optional special delivery arrangements or other services requested by the customer may require an additional charge.
Order Processing
Before shipping an order, EDJ may need to:
- Confirm that the jewelry is available
- Receive and clear the full payment
- Verify the customer’s identity and payment authorization
- Verify and approve the delivery address
- Complete sizing, engraving, or other authorized work
- Inspect and prepare the jewelry
- Confirm that the customer is ready to receive the shipment
Processing time depends on the order and any services requested.
If EDJ provides a specific shipment date, we will make reasonable efforts to meet it. If EDJ cannot ship within the promised time, we will contact the customer with an updated shipment date.
Confirmation Before Shipping
Because EDJ ships valuable jewelry, we may contact the customer before releasing an order to confirm the delivery address, delivery date, and availability of an authorized adult to sign for the package.
EDJ may hold the jewelry securely until the customer confirms that they are ready to receive it. Customers should not assume that an order has shipped until EDJ provides tracking information.
If a fully paid order remains unshipped because the customer does not respond or is not ready to accept delivery, EDJ may place the jewelry in secure storage. Reasonable storage or insurance costs may apply after EDJ provides advance notice to the customer.
Approved Delivery Addresses
EDJ ships only to an address that has been verified and approved by EDJ and, when applicable, our payment processor, carrier, or insurance provider.
Customers must provide a complete and accurate delivery address, telephone number, email address, and recipient name.
Shipping to a different address than the billing address may require identification, proof of address, payment authorization, or additional verification.
EDJ does not ordinarily ship to post office boxes, freight forwarders, package-forwarding services, hotels, temporary addresses, or other third-party receiving services without prior written approval.
Address Changes
Contact EDJ immediately if a delivery address needs to be changed.
An address change may not be effective unless EDJ approves it in writing. The change may require additional verification and may delay the shipment.
Customers must not redirect a package, change the delivery address through the carrier, waive the signature requirement, or authorize unattended delivery without EDJ’s written approval. An unauthorized change may interfere with shipping insurance and may make the customer responsible for a resulting loss to the extent permitted by law.
Packaging
Jewelry is shipped in discreet outer packaging that does not identify the contents as jewelry.
Packages may be double-boxed or use other protective packaging required by EDJ’s carrier or insurance provider. Jewelry will ordinarily arrive in an EDJ presentation box or another appropriate jewelry container.
Customers should retain the complete shipping box, labels, packing materials, jewelry box, laboratory reports, and other contents until they have inspected the order.
Tracking Information
EDJ will ordinarily send tracking information after the carrier accepts the package.
Tracking information and delivery estimates are provided by the carrier. Tracking updates may be delayed or incomplete and are not a substitute for being available to receive and sign for the package.
Customers should monitor the tracking information and contact EDJ promptly if a shipment appears delayed, misdirected, or otherwise unusual.
Adult Signature Required
An adult signature is required for delivery unless EDJ approves another secure arrangement in writing.
The customer is responsible for ensuring that an authorized adult is available at the approved address. The carrier may require identification or may deliver the package to an authorized adult, building representative, doorman, reception desk, or other person permitted to accept packages at that address.
EDJ may also approve delivery to a staffed carrier location. The authorized recipient may be required to present government-issued identification before collecting the package.
The carrier will not ordinarily leave the package unattended when a signature is required.
Transit Insurance and Transfer of Responsibility
EDJ insures qualifying shipments while they are in transit.
EDJ remains responsible for the insured transit risk until the shipment is delivered in accordance with EDJ’s delivery instructions and the carrier records delivery at the approved address, or until an authorized recipient collects the package from an approved carrier location.
Responsibility for the jewelry transfers to the customer after delivery or approved pickup. EDJ’s shipping insurance does not provide ongoing insurance for the jewelry after delivery.
Customers should consider arranging personal jewelry insurance before the expected delivery date.
If you believe that a carrier recorded delivery incorrectly, contact EDJ immediately. EDJ will review the available delivery evidence and investigate the matter with the carrier before determining responsibility.
Delivery Delays
Delivery dates and tracking estimates are not guaranteed unless EDJ expressly provides a written guarantee for a particular order.
Weather, carrier interruptions, security reviews, incorrect address information, failed delivery attempts, holidays, customs processing, government action, and other circumstances outside EDJ’s control may delay delivery.
EDJ will provide available information and reasonably assist with a carrier investigation, but EDJ cannot control the carrier’s operations or guarantee an exact delivery time.
Inspecting the Package
Inspect the package and jewelry immediately after delivery.
Contact EDJ promptly if:
- The package appears damaged, opened, resealed, or tampered with
- The jewelry or another package component is missing
- The jewelry arrived damaged
- The package contains the wrong item
- The delivery record appears incorrect
When possible, report the problem within 48 hours after delivery. Prompt reporting helps EDJ preserve carrier and insurance claims.
Keep the complete package, shipping labels, packing materials, jewelry box, documents, and jewelry. Take clear photographs of the package and its contents, and do not repair, alter, clean, or discard anything until EDJ provides instructions.
The customer must reasonably cooperate with EDJ, the carrier, and the insurance provider during an investigation.
Refused, Missed, or Unclaimed Deliveries
Refusing delivery, failing to sign for a package, failing to collect a package from an approved pickup location, or allowing a package to be returned to EDJ does not create an authorized return or automatically cancel the order.
If a package is returned because of an inaccurate address, unsuccessful delivery attempts, refusal, failure to collect it, or an unauthorized delivery change, the customer may be responsible for actual shipping, insurance, carrier, storage, customs, and return-to-sender expenses.
Additional verification and payment of applicable costs may be required before EDJ reships the jewelry.
Any request to return the jewelry must follow EDJ’s Return Policy.
International Shipping
International shipping is available to approved destinations. EDJ does not ship to every country, territory, address, or recipient.
Shipping availability and cost depend on the destination, jewelry value, carrier availability, insurance limits, customs requirements, and other transaction details. EDJ will provide the applicable shipping charge before completing the order.
International customers are responsible for customs duties, import taxes, value-added taxes, brokerage fees, clearance charges, bank charges, and other costs imposed by the destination country, carrier, broker, or payment provider unless EDJ expressly agrees otherwise in writing.
These charges are not included in EDJ’s shipping charge unless specifically stated. EDJ cannot predict or control the amount assessed by another country or service provider.
The customer is responsible for providing any identification, taxpayer information, import documentation, or authorization required to clear the shipment. Customs processing may delay delivery.
Refusing an international shipment or failing to pay required import charges is treated as a refused or unclaimed delivery, not as an authorized return. EDJ may deduct actual shipping, insurance, customs, brokerage, storage, and return-to-sender costs where permitted by law.
EDJ cannot refund taxes, duties, or other charges paid directly to a government, carrier, bank, or customs broker.
International returns require advance authorization and are governed by EDJ’s Return Policy. Unless EDJ agrees otherwise in writing, the customer is responsible for insured international return shipping and related expenses.
Sales Tax
EDJ collects sales tax when required by applicable law. The amount, if any, depends on the transaction and delivery destination.
International customers may separately owe import taxes, duties, or other charges imposed by the destination country.
Return Shipping
Customers must not ship jewelry back to EDJ without authorization.
Approved returns are governed by EDJ’s Return Policy, including its packing, carrier, insurance, timing, and risk-transfer requirements.
Warranty shipments are governed by EDJ’s One-Year Limited Warranty.
Contact Estate Diamond Jewelry
For shipping questions or delivery assistance, contact:
Estate Diamond Jewelry
608 Fifth Avenue, Suite 503
New York, NY 10020
Email: info@estatediamondjewelry.com
Telephone: (212) 265-3868